ASSISTANT
Platform overview
OPERATIONS & RECOVERY
Know what needs attention.
Live access checks, queue state and verified backup files. Historical traffic and provider acceptance do not prove the customer received a reply.
Connected channel access
Recorded failures remain visible for review. Check provider history before retrying an uncertain send.
Open communication workspace →YOUR CLIENTS. THE COMPLETE PICTURE.
Keep every account
moving forward.
Usage, balances and the decisions that need you.
AI CONSUMPTION
Usage value in EUR
All workspaces · retail usage value at the current credit offer. This is not a provider invoice or collected revenue.
CHANNEL MIX
Where conversations happen
CLIENT DIRECTORY
Subscribers at a glance
| Client | Status | Period usage | Available value · EUR | Monthly cap |
|---|
Balances and controls are current. Usage follows the selected month. A monthly cap does not grant credits.
PAYMENT REVIEW
Pending refill requests
Approve only after verifying payment. This portal does not charge a card or collect payment.
OWNER APPROVAL
Monthly limit requests
Clients request a higher monthly usage maximum in credits. Review its EUR value here. Approval changes the cap; credit purchases remain in Refill requests.
CLIENT ACCOUNT
CLIENT ONBOARDING
From workspace to first conversation
Start with Messenger and Instagram
- Collect the account details. Ask the client for its Facebook Page link, professional Instagram username, and the name/email of the person who manages them.
- Invite staff if they need inbox access. Invite team opens a private invitation form. It does not connect Meta accounts or send an email automatically.
- Authorize each account. Manage channels opens this client's connection page. The business administrator signs in directly with Facebook for Messenger and with Instagram for Instagram, grants the requested access, then selects the correct business account.
- Test before launch. Confirm the agreed credits and service settings, keep review mode, and test incoming messages, approved replies and human takeover on both channels. Public customer access also requires the relevant Meta approvals.
Setup actions open a separate tab so unfinished settings stay here. Connecting requires a Kraken owner or an explicitly authorized channel manager; a team invitation alone does not grant connection rights. Never request passwords, login codes or tokens.
Channel test evidence
Connect only accounts the client owns and authorizes. Never ask them to share passwords or tokens in chat. A configured channel is not evidence of Meta or Google approval for new clients.
Recent balance activity
Latest 100 entries. Credits are based on configured API rates, subject to billing reconciliation.
Client usage explorer
Up to 200 conversations or requests. Historical equivalent credits may not have been deducted from the wallet.
Client members
Disable access immediately revokes that member’s sessions. Owner accounts cannot be changed here. Invite new members from the workspace’s Team space.
Channel checks
Configuration and checks are separate from a successful message delivery.
Owner audit history
Latest 100 changes, including actor, reason and before/after values.