ASSISTANT · UPDATED 6 OCTOBER 2026
Privacy and data deletion
Service terms and privacy notice for IT Department Group L.L.C., registration number 812438738, ANTON ÇETTA, 37, Prishtinë, Kosovo. Contact: info@itdks.tech.
Who operates the platform
IT Department Group L.L.C. operates Assistant. When a client business uses its workspace to manage customer enquiries, that business determines its customer-service purposes and authorizes its staff and channels. Contact the business you messaged about its handling of your enquiry; contact us about platform operation or to help route a request. We also handle platform account, security and service-administration information.
Information processed
Depending on the connected channel and what you send, records can include message text, attachments, voice-message content or transcripts, account-scoped sender and recipient identifiers, profile names, message identifiers, timestamps and delivery information. Website chat also uses a session cookie and rate-limiting information. Workspace records may include staff assignments, internal notes, escalation history, usage records and audit events. Do not send passwords, access tokens or unnecessary sensitive information in a chat.
How information is used
The service receives and organizes enquiries, prepares AI-assisted responses, enables staff replies and takeover, tracks follow-up and helps operate and secure the workspace. Approved business information and relevant conversation content may be submitted to OpenAI for AI processing. Optional CRM or document integrations operate only where enabled for that workspace. An ordinary enquiry does not by itself authorize unrelated marketing or create a contract.
Providers and access
The application is hosted on a Hostinger VPS in Frankfurt, Germany. Hostinger International Ltd. supplies the hosting service, and OpenAI OpCo, LLC supplies the API service identified in the current account invoices. Meta and other connected-channel providers operate their own services. Authorized staff access records for their assigned workspaces. Provider infrastructure, support and processing may involve other countries; a server location is not a guarantee that all processing occurs in that country. Relevant provider information includes Hostinger's DPA and OpenAI's sub-processor disclosures. We do not sell conversation records.
Retention and deletion
Automatic conversation deletion is currently off. Records remain available until removed through an authorized operational process; older copies may remain in backups under the backup process. Disconnecting a provider does not itself erase existing conversations. A client's service arrangements and applicable recordkeeping requirements may affect how a deletion request is handled.
Requests, deletion and human assistance
For access, correction or deletion, email info@itdks.tech with the business account contacted, channel, your account handle or chat reference, and approximate conversation date. Do not include a password or token. We will verify the relevant records and authority, coordinate with the client business where needed, and explain the outcome or any applicable retention limitation. You may ask the business for human assistance instead of an AI reply. Provider access can also be revoked through the provider's account settings.
Optional Outlook and Telegram connections
When an administrator connects a mailbox, Microsoft Graph supplies mailbox identity, new Inbox messages and Sent Items needed to show conversations and detect staff replies. Authorized replies are sent through Microsoft. Credentials are encrypted on our server. Email attachments remain in Outlook and require staff review. Outlook requires platform registration and mailbox authorization before activation.
A connected Telegram bot receives private customer messages through Telegram webhooks and sends authorized text replies through the Telegram Bot API. Bot credentials are encrypted on our server. Attachment content, group chats and personal or Business account inboxes are not imported by this connector. Imported messages use the workspace’s configured AI and human-review settings. Disconnecting stops synchronization and replies; it does not erase saved conversation history. TikTok setup requests alone grant no access. After separate account authorization and confirmation, permitted private text messages and account identifiers enter that workspace through signed webhooks. Message text may be processed by its configured OpenAI service under the workspace reply policy. Attachments require review in TikTok; their content is not imported. Disconnecting stops local processing and removes the stored token; provider authorization can also be removed in TikTok settings. Regional restrictions can prevent messages from reaching Kraken.