ASSISTANT · UPDATED 6 OCTOBER 2026
Service terms
Service terms and privacy notice for IT Department Group L.L.C., registration number 812438738, ANTON ÇETTA, 37, Prishtinë, Kosovo. Contact: info@itdks.tech.
1. What the service does
Assistant provides a business workspace for customer conversations, AI-assisted replies, team review and human takeover. Channels and optional integrations are available only when configured and authorized for that workspace. A displayed channel option does not mean the business's account is already connected. Provider eligibility, permissions and availability can affect activation and delivery.
2. Account and channel authorization
Use only accounts and information you are authorized to manage. Keep your login secure and grant staff access appropriate to their work. Provider sign-in and authorization take place directly with the provider. You can revoke a connection in the provider's settings or contact us for assistance. Revoking access does not automatically delete records already received.
3. AI and staff responsibility
AI replies use the business information supplied to the workspace and the conversation context. They can contain errors. The business should keep its information accurate, choose whether replies need staff review, and supervise escalations. Staff can take over supported conversations. Prices, offers, commitments and other consequential statements should be checked by an authorized person. The service is not an emergency-response service.
4. Permitted use
Do not use the service for unauthorized access, unlawful content, unsolicited messaging that violates provider rules, impersonation, or interference with other workspaces. Connected channels remain subject to their providers' applicable terms. We may restrict a connection where needed to investigate misuse or protect the service, and provide an appropriate contact route for resolving the issue.
5. Commercial scope
The client's approved order or service agreement defines included channels, limits, charges, optional services, support and cancellation arrangements. These notices do not change that agreement or create a new subscription. Demonstration conversations and test offers do not create a purchase. Third-party activation and usage costs are subject to the agreed commercial scope.
6. Support and ending use
Contact info@itdks.tech for support, access changes or a request to end use. We will confirm the applicable account, outstanding service arrangements and the handling of retained records. We do not promise uninterrupted third-party availability or automatic deletion through disconnection.