Kraken OSASSISTANT
SQ

KRAKEN ASSISTANT / CONNECTED COMMUNICATION

Every conversation.
Handled together.

Your channels. Your business knowledge. Your team. One workspace, from the first question to the next step.

Talk to our team Try the demo

Interactive demo · Sample data · No signup

AI assistanceReview & replyTeam follow-up
WhatsApp / +383 49 573 570

Your channels.
One shared inbox.

Kraken OSSHARED INBOX
InstagramMessengerWebChat
WhatsAppGmailOutlookComing soonViberOptionalTelegramOptional
Your channels, connected to your team.
Outlook: integration in preparation.

Viber and Telegram: optional.
Activation follows authorization and testing.

AI assistanceReview & replyTeam follow-up

THE PLATFORM AT A GLANCE

Four parts. A clearer way to work.

One shared inbox

Keep customer conversations and context together.

Your knowledge

Approved knowledge for your own business.

Your team in control

Review replies or step into a conversation.

Clear usage

Track credits by channel and conversation.

One question.
Your team, in context.

Assistance and human responsibility work together, from the very first message.

Arta / WhatsApp

Can we hold the consultation online?

Yes, we can hold the consultation online. What time suits you?

For reviewCONCEPT PREVIEW · SAMPLE DATA

FEATURES THAT WORK TOGETHER

AI and your team. One connected workflow.

Automate approved topics. Keep people in control of cases that need a decision.

Your business knowledge comes first.

Services, catalogues, FAQs and response boundaries, configured from facts your business approves.

How do we prepare it?

We start with approved facts. Unclear prices or terms go to the team; the assistant should not invent them.

  • Tone for each channel
  • Short qualification questions
  • Testing before automation

FAQ / Services / Rules

AI where it helps. People where needed.

Choose review before sending, or automatic replies for topics your business approves.

What is review mode?

AI prepares a draft. Staff checks and approves it before sending. Email can remain in this mode.

  • Take over and release control
  • Review or edit drafts
  • A more formal email tone

Draft / Review / Reply

Requests have a next step.

Organise escalations, assignees, deadlines and the resolution history.

When does the team take over?

When the customer asks for a person, reliable knowledge is missing or a decision belongs to staff.

  • Active and completed requests
  • In-app, email and push notifications
  • Reopening and action history

Owner / Due date / History

Photos and questions together.

Supported photos and screenshots can give AI extra context. Unclear cases go to the team.

What about voice notes?

Voice notes and files requiring interpretation go to staff review. File-sending support differs by channel.

  • Stable conversation IDs
  • Staff access to attachments
  • Context stays with the chat

Message / Image / Context

See where the credits go.

Totals, channels, conversations and usage history with date filters.

Who approves the limits?

Platform owners manage limits and approvals. Clients see credits and requests in their own workspace.

  • Channel and conversation breakdown
  • Balance and monthly limits
  • Refill requests

Channels / Conversations / Balance

Use the scope your business needs.

An assistant and inbox on their own, or a process connected to Kraken CRM by agreement.

Do we need the CRM?

No. The assistant works on its own. CRM and offers are optional integrations with an agreed scope.

  • Assistant without a CRM requirement
  • Offers designed in Kraken when included
  • Viber as an extra service

Assistant / Inbox / Kraken CRM

CLEAR CONTROL

AI when it helps. Your team when it matters.

An example of the path from draft to review and reply.

Arta / WhatsApp

Example / Demo

Can we hold the consultation online?

ASSISTANT DRAFT

Yes, we can hold the consultation online. What time suits you?

For review

Try approving or taking over. This is only an example.

CONCEPT PREVIEW · SAMPLE DATA

Review

Read, edit or approve the draft.

Take over

AI replies pause in that conversation.

Follow through

Set the owner, due date and outcome.

Landing-page illustration. This preview does not replace the actual application interface.

KNOWLEDGE THAT GROWS WITH YOUR TEAM

Learns from your team. With your approval.

Good staff answers become a foundation for future conversations. Luna adapts its style from verified replies; you review new business information before it becomes knowledge.

  1. Your team replies

    Continue the conversation as usual. Suitable answers are collected for review within your own workspace.

  2. You review and approve

    Check the source, edit the answer and decide whether it should be reused. New prices and commercial terms require separate approval.

  3. Luna uses approved knowledge

    Approved answers belong to your business only. Tone follows the channel: shorter in chat, more formal in email.

Try it step by step

Sample data. No business account connection needed.

YOUR BUSINESS. YOUR KNOWLEDGE.Illustrative workflow
Team answerA frequently asked customer questionFor review
“We can hold the consultation online. Let us know what time suits you.”
You decide what is saved

Review, edit or reject. New prices are never approved automatically.

ApproveEditReject

Contacts remembered

Phone, email and contact preferences stay with the conversation, including while your team is replying.

Your team takes over

Luna stays silent in that chat. Other conversations continue under their own rules.

Knowledge, contacts and history stay within the relevant workspace.

YOUR BUSINESS CHANNELS

Your business channels. One place for your team.

Each connection uses the business account. Inbound messages, replies and human takeover are tested before activation.

Instagram

Direct messages for a professional account.

What is needed?

An Instagram Business/Creator account and an authorized administrator for Meta setup.

Messenger

Messages sent to your Facebook business Page.

What is needed?

A Facebook Page and an administrator with the required Page access.

WhatsApp

Conversations for your WhatsApp Business number.

What is needed?

Your business number and account, plus Meta onboarding and approval steps.

Gmail

Email in the inbox, with separate tone and review controls.

What is needed?

Gmail or Google Workspace; the account owner authorizes reading and sending with Google.

Website chat

An assistant on your website, with your identity.

What is needed?

Exact HTTPS domains, a privacy policy and widget installation on the website.

Extra integration

Viber

Add Viber to your business communication with a dedicated integration.

What is needed?

A business bot and provider agreement. Integration and service fees are charged separately, with your approval.

Optional integration

Telegram

Extend your communication with a Telegram bot for your business.

What is needed?

A business-authorized bot and a separate integration. Scope and terms are confirmed before connection and testing.

Connect your business accounts through their authorized setup. Availability follows each provider’s rules.

Viber is an extra: bot setup and provider fees are quoted separately.

A CLEAR ONBOARDING PROCESS

3 steps. From preparation to real work.

01

Understand your business

Knowledge, FAQs, languages and team rules. Only approved business facts are used.

FAQLanguagesRules
02

Connect and test

Authorize your accounts. Verify real messages and begin with reply review.

AccountsTestingReview
03

Activate with control

Choose automatic topics, takeover rules, notifications and limits. Track usage in the platform.

TopicsTeamLimits

Approved knowledge + a tested connection + clear responsibility.

MONTHLY PLANS

Choose your channels. Connect your conversations.

Three clear plans for your AI assistant and shared team inbox.

PROMOTIONAL OFFER

Starter

For conversations on Instagram and Facebook.

Promotional price

€49/ month

Standard price €99 / month

1,000 AI credits/month

Included channels

  • Instagram
  • Facebook Messenger

AI assistant, shared inbox and replies from your team.

Choose Starter
Current offer

Business

For business communication across the included channels.

Promotional price

€199/ month

Standard price €299 / month

10,000 AI credits/month

Included channels

  • Instagram
  • Facebook Messenger
  • WhatsApp
  • Gmail
  • WebChat
  • Outlook Coming soon

AI assistant, shared inbox and replies from your team.

Choose Business

Credits measure AI usage, not a fixed number of messages. Viber, Telegram, optional integrations and third-party fees are agreed separately. Activation follows connection and testing of your accounts.

Outlook is part of the Business offer, but its integration is still in preparation and cannot be connected yet. We confirm availability before activating the plan.

FAQ

Before you get started.

Clear answers about workflows, usage and connecting your accounts.

Talk to our team
Can the assistant reply in Albanian?

Yes. It can be configured for Albanian and your customers’ languages. We test language, tone and business accuracy before launch.

Is every message automatic?

Not necessarily. Your business chooses the topics and reply mode. Start with review, then enable approved automation after testing.

Can we take over any conversation?

Yes. Staff can take control of a chat. AI replies pause for that conversation and staff can release it back to the assistant. Channel sending rules still apply.

Does Luna learn from every staff reply?

Verified staff replies help Luna adapt its communication style. Answers that could become business knowledge enter a review queue: the workspace administrator checks the source, edits the answer, and approves or rejects it. Replies imported from Meta or Gmail need confirmation that a teammate wrote them.

What about new prices and terms?

They do not become approved knowledge automatically. They require separate confirmation during review. A price mentioned in one conversation does not change your business offers by itself.

What happens to contacts during takeover?

Contact details and preferences shared by the customer stay with their conversation, helping Luna avoid unnecessary repeat questions. AI replies remain paused in that chat until staff returns control. Knowledge and data are not shared with other businesses’ workspaces.

Do we need Kraken CRM?

No. Use the assistant and inbox on their own. Documents and offers, when included, are created in Kraken.

What does the demo include?

Product screens, sample conversations, draft review, takeover, staff replies, resolution, reopening and usage by channel and conversation. Also try team-answer review, price approval and contact memory. The demo uses sample data, without live AI or real channel accounts.

Why is there no fixed message count per package?

Usage depends on the model, conversation length and image processing. The platform records usage for the relevant channel and conversation. Starter and Social each include 1,000 AI credits/month; Business includes 10,000. Credits are not a fixed number of messages.

What do you need from our business?

The accounts you want to connect, an authorized administrator, approved business knowledge, a team contact and the privacy policy for website chat.

Where is the data stored?

The platform is hosted on Kraken VPS. Processing involves authorized channel providers and the AI service. Data, access and retention terms are agreed before activation.

LET’S CONNECT YOUR BUSINESS

Make every conversation part of a better workflow.

Tell us how your team works. We’ll help you choose the channels, knowledge and controls for your business.

Talk to our team
WhatsAppCall us+383 49 573 570
IT Department Group L.L.C. · Prishtina, Kosovo